24 March 2020
There are two elements to the Otters Pool Studio business - retail and manufacture.
The retail element involves meeting my customers to discuss their framing and printing requirements, and handing back their completed orders. This is considered a non-essential service and so in light of the Prime Ministers announcement last night, I have suspended all showroom based consultations for the foreseeable future.
However, no restrictions have been placed on the manufacturing side of the business, and as I can work alone locked in my workshop, I will continue to operate from it until this changes. As such, I would welcome a continuation of custom in any way possible and there are still ways that this can take place:
- you can post your artwork to me - please contact me first to schedule.
- You can email digital artwork to me for printing then framing (up to A2)
- I can reprint any images already digitised
- I can print digital artwork (up to A2) that is emailed to me
Websites (which I can do from home)
- Existing website customers can request updates or overhauls
- If you need a website for any reason, new website customer are very welcome at this time!
Please note that I cannot guarantee when framing or printing orders will be completed or when they can be collected, as this will be dictated by the Government restrictions applied during the lockdown period.
I thank you all for your continued support and custom at this difficult time.
20 March 2020
We currently remain operational here at Otters Pool Studio despite the ongoing coronavirus situation. Most of our work is carried out in isolation in our workshop so we are continuing to make frames as normal to fulfil existing orders.
However, we still need new orders to maintain our business, and so are offering a range of additional temporary measures to help support our customers who are self-isolating. We request respectfully that you do not engage in our services if you are experiencing definite, suspected or potential virus symptoms, and we will promise to do the same.
If you have had framing from us before and have something else that you would like to have framed in exactly the same way or very similar, we are happy to collect artwork from you, as long as you are not too far away. For both our safety and yours, we will request a handover at the doorstep and will not enter your property.
If you have a good idea on how you would like something framed, we are again happy to collect your artwork and then discuss options with an exchange of photos and ideas by email.
If you need to see and go through all options, this is practically done with a full consultation, and you can still book appointments from our website for these to take place here at our Mayford Centre showroom. As we work by appointment only, we will only ever have one customer in at a time, and we would ask that you keep the number of people in your party to an absolute minimum when calling.
In all cases, we will keep our distance as much as practically possible, we will refuse handshakes, and practice handwashing and anti-bacterial spray application in accordance with Government guidelines.
As always, appointments can be booked from our website or we can be contacted directly for everything else.
Thank you to everyone who has already or plans to support us and all small independent businesses at this challenging time.