Coronavirus Conditions

For everyone's safety during these times, we respectfully request compliance with the following conditions when visiting our showroom and thank you sincerely for your cooperation.  We apologise if these measures appear excessive, but the health and safety of our staff are of the utmost importance and they may terminate a consultation if they feel in any way compromised. 


If you or any member of your household has experienced any signs of the coronavirus (high temperature, a new continuous cough or a loss or change to your sense of smell or taste) within the two weeks prior to your appointment, please reschedule your appointment using the link in the confirmation email or by contacting us


Please park at the BACK car park at the Mayford Centre.  This will minimise the distance you will have to walk through the building.


Due to limited space, please visit as a maximum party of 2 people, but ideally alone if possible.


Please use the hand sanitiser located just inside the external doors.  Knock the door at Unit G11 as usual and wait for a response.  You will be directed to the showroom and met shortly afterwards by your consultant. 


Please wear a face mask or similar face covering whilst inside the Mayford Centre and inside our showroom.


When entering the showroom, please turn to the right and stand in front of the fireplace.  The table in the centre of the room will act as a 2 meter separator, and your consultant will remain on the other side of that table at all times.  Please do not cross the black/yellow cordon marker. 


Please keep the handling of our samples to a minimum.  In the case where you wish to touch/hold the mouldings, please first use the hand sanitiser provided. 

© 2021 Otters Pool Studio

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